
Monday Jun 09, 2025
Bad Review? Don't Panic! 5 Steps to Rating Recovery
In this episode, we give you the 5 steps to confronting the horror no business escapes: the one-star review. Is it fair? Probably not. Is it inevitable? Absolutely.
The crew breaks down a five-step process for surviving the emotional and reputational fallout of being mildly inconvenienced... publicly. Along the way, they introduce a fake restaurant, and go through the steps needed to recover from a hypothetical bad review.
This episode covers:
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The math behind averaging out 1-star ratings
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Determining if your business might actually be the problem
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Why increasing positive reviews is less about begging and more about catching people at their happiest (or guiltiest)
If you’ve ever wanted to yell at a reviewer but settled for seething quietly, this one’s for you. Take a breath. Take some notes. And for the love of branding, check Susan’s aura.
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